Refund policy

Returns & Refunds

Please note that we are unable to accept returns for personal reasons (change of mind, sizing, etc.). All items are pre-owned and carefully described and photographed before listing.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery with photos attached. Once we confirm the issue, we will issue a full refund — no return shipment required.

Please send the following to gerrard8939@gmail.com (or via our Contact page):

• Your name and order number (found in your order confirmation email)
• Product name
• Photos of the entire item and the defective/damaged part
• Photos of the packaging and cushioning material

We will reply within 3 business days. If you do not hear from us, please check your spam folder or contact us again.

Authenticity

All items are guaranteed authentic. If an item you purchased is determined to be counterfeit by a qualified third-party authenticator, we will issue a full refund including shipping. Authenticity claims must be reported within 3 days of delivery. See our Authenticity Guarantee for details.

Items Not Eligible

• Items reported more than 7 days after delivery
• Issues consistent with the pre-owned condition described in the listing
• Orders shipped to an address different from the orderer's (except for confirmed defects)

Once your email is confirmed, we will guide you through the refund process. Refunds are issued to your original payment method.